Return and Refund Policy

At Dustee Creations, we strive to provide our customers with the best possible shopping experience. If you are unsatisfied with your purchase, we're here to help.

Returns

You have 30 days from the date you received an item to return it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Your item needs to have a receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. After inspecting the item, we will immediately notify you of the status of your refund.

If your return is approved, we will initiate a refund using your original payment method. Depending on your card issuer's policies, you may receive the credit within a few days.

Exchanges

If you need to exchange an item for a different one, please get in touch with us within seven(7) days of receiving your order. You will be responsible for any price difference and any additional shipping costs.

Non-Returnable Items

Several types of goods are exempt from being returned:

- On SALE items
- Personalized items
- Gift cards

Shipping

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non­-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about returning your item to us, please email us at dusteecreations@gmail.com.

Please note that this policy is subject to change without prior notice, so we encourage you to review it periodically for updates.

Shipping Information

At Dustee Creations, we are committed to delivering your African Modern Accessories promptly and reliably. Here's what you need to know about our shipping:

Domestic Shipping

We offer domestic shipping within Canada. Orders are typically processed within 2 to 5 business days. Once your order is processed, please allow 2 to 3 for delivery.

Shipping Rates

Shipping rates are calculated at checkout based on the weight and destination of your order. We strive to offer competitive shipping rates while ensuring your order arrives safely and on time.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS, depending on the contact information provided at checkout. You can use this tracking number to monitor the status of your shipment and estimate the delivery date.

Contact Us

If you have any questions or concerns regarding shipping or delivery, please don't hesitate to contact us at dusteecreations@gmail.com. We're here to assist you every step of the way.